Professional Summary
Rahul is a seasoned SaaS product leader with over a decade of product management experience delivering innovative software solutions for startups and Fortune 500 enterprises. With a proven track record across industries such as Martech, HR Tech, and CRM, Rahul specializes in building and scaling high-impact products that drive measurable business outcomes. As a leader, he fosters high-performing teams, aligning cross-functional stakeholders to deliver exceptional customer experiences.
Career Journey
May 2022 – Present
Sr. Manager, Product Management
ServiceNow
As a key product leader for the CSM Business Unit, I am pioneering the company's entry into the retail sector and enhancing core platform capabilities.
- Retail Industry Product Leadership: Spearheading the vision, strategy, and execution for a new, zero-to-one product line tailored for the retail industry, leading a team of PMs.
- Workforce Optimization: Drove the ideation and launch of a new workforce optimization solution, directly contributing $XX million in new Annual Contract Value (ACV).
- Omni-Channel Strategy: Responsible for architecting and delivering omni-channel customer engagement workflows, enhancing customer service management and operational efficiency.
Jan 2021 – May 2022
Senior Product Manager II
ADP
- Led the product strategy and roadmap for the North American benefits product in the mid-market segment, a portfolio contributing over $XXX million in Annual Recurring Revenue (ARR).
- Executed a strategic technical integration partnership with a projected annual revenue impact of $XX million.
Nov 2014 – Jan 2021
Associate Director, Product Management
Wingify Software Pvt Ltd
- Scaled product revenue from $X million to $XX million by developing two zero-to-one products, increasing Average Revenue Per User (ARPU) by 200%.
- Built and launched the VWO Experience Optimization platform, a comprehensive suite including CX analytics, A/B Testing, and engagement tools.
- Managed and mentored a team of 5 product managers, fostering a culture of innovation and ensuring timely delivery of releases using Agile principles.
Feb 2014 – Nov 2014
Software Engineer
Printvenue.com
- Automated UI testing for mobile and desktop platforms using Selenium WebDriver and Java.
- Conducted end-to-end website performance testing with JMeter to identify and resolve bottlenecks.
Oct 2013 – Feb 2014
Quality Analyst
Expedia Inc
- Analyzed application performance and conducted root cause analysis by mining large-scale machine logs (Big Data) with Splunk.
- Worked with the Expedia Worldwide Engineering Team on International Operations and Traffic Analysis.
Impact Dashboard
A snapshot of key quantitative achievements and contributions to business growth throughout my career.
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ARPU Growth (%)
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Product Managers Mentored
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Zero-to-One Products Launched
Revenue Contribution & Growth
Core Competencies
Product Management
Analytics & Growth
Business & Strategy
Technical
Education & Awards
Education
Master of Business Administration (MBA)
BITS Pilani, 2017
Bachelor of Technology (B.Tech), IT
MRIU, 2013
Awards & Recognition
- Freddy Award Winner | ServiceNow (2022)
- Hamster of the Hustle | Wingify (2015, 2016, 2017)
- Star Performer | Printvenue.com (2014)